Refund and Exchange Policy
RETURNS & EXCHANGES
Updated September 21, 2021.
We would like your shopping experience with us to be pleasant and rewarding. Our goal is for each and every one of our customers to be completely satisfied with their order. Unfortunately, we do not accept returns or exchanges as 80% of our inventory is custom made by Enchanted Bella Boutique.
Inspected and rechecked prior to shipping:
We assure you all of your products are checked and rechecked prior to being shipped out to any of our customers. If you would like us to provide you with pictures of your items prior to shipping, please message us and we will be happy to provide you a picture of all the items to be shipped to ensure that you are happy with your order.
Can you provide me with pictures prior to shipping our products?
We do provide pictures to all of our customers on live to make sure their orders are accurate and the correct invoice is sent out. Due to this factor, we want our customers to be happy so we have no problems taking pictures and sending them out to you to make sure you love your items. If you choose this method and once it is approved and you acknowledge that you have the correct items and also acknowledge that your items are not damaged.
CONDITIONS & STORE CREDIT:
The only time you will receive a store credit is if we provided you with the wrong items or if your items were delivered to the wrong address (it must be our error not an error due to the customer providing us with the wrong address) and we were not able to retrieve them.
If you did receive the wrong items, in order to receive a store credit, the items must be returned in perfect condition, unused, with the tags still on them, in its original packaging, unwashed and with no damage to the item. The items must come back complete with no missing items. It must be free from any odors and the items cannot be damaged.
NO store credits for downloadable purchases.
You CANNOT receive a credit for any downloadable purchases made. If you have signed up for a live class and paid for the session, we cannot issue you a refund. By signing up and provided payment, you acknowledge that you will be available at the said time and date of the online session.
What happens if the items returned do not meet our Criteria?
If the returned item(s) do not meet our criteria as listed, we will NOT accept the return and the items will be returned back to the customer at the customer's expense. Should you decide that you do not want to pay the return shipping expense within 3 days of notification NOT only will we not ship your items at our cost but your items will be disposed of and a credit will NOT be issued. This is to protect our small business. There are NO exceptions to this policy.
IF WE APPROVE YOUR RETURN, how do we return the items?
1. Email us your order number and include the items you wish to return and the reason. Please include pictures if requested.
2. You will receive an email from one of our team members within 2 business days.
3. We will also notify you of the approval or rejection of your refund via store credit. If you have received approval to return the item, you will be given instructions on where to ship your return.
4. Once you ship your order to us, please allow up to 7 business days for our team to process it once we have received the order.
6. You will receive an email with instructions on how to access your store credit. A customer account must be made in order to receive your store credit. Please note that your return shipping charges are NOT included in the store credit amount.
7. You can use your store credit code at checkout on your next order.
8. Please allow up to 5 days to receive your store credit although we try to apply the credit to your account as soon as possible.
We make every effort to provide accurate sizing information on all of our listings including informing our clients if an item runs too big or too small. Please make sure you read the descriptions prior to checking out because we are not responsible for items that do not fit if you did not read the description.
We do not offer price adjustments.
Since our items are checked and rechecked and we have a policy that allows you to request photos of your order prior to us sending out your package, we are NOT responsible for damaged items.